Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBXCM401 Mapping and Delivery Guide
Apply communication strategies in the workplace

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency BSBXCM401 - Apply communication strategies in the workplace
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Mandatory conditions for assessment include:

A safe working or simulated environment

Assessors of this unit must satisfy the assessor requirements in applicable vocational education and training legislation, frameworks and/or standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Facilitate workplace communication
  • Use interpersonal skills to build relationships with team members and clients and facilitate respectful interaction
  • Facilitate respectful communication amongst others, considering the needs of those from diverse backgrounds
  • Use problem solving and decisionmaking skills to resolve any communication challenges
  • Obtain confirmation on outcomes of communication challenges to ensure issues have been resolved
       
Element: Monitor and support team communication
  • Ensure all communication is consistent with legislative and organisational requirements
  • Provide performance feedback and additional support to others when required
  • Seek feedback and assistance from others to improve own communication techniques
  • Collate and report any important information and unresolved issues to relevant superiors
       
Element: Prepare for communication
  • Identify work activities requiring communication
  • Establish communication requirements for identified work activities
  • Identify communication roles for self and others to complete activity
  • Seek assistance or clarification regarding communication objectives as required
  • Select appropriate method of communicating information internally and externally based on organisational requirements
       
Element: Use communication strategies to provide work instruction
  • Use appropriate presentation methods to communicate information or instruction based on the requirements of audience
  • Use appropriate method of communicationto communicate information or instruction based on the requirements of audience
  • 2.3 Negotiate expected work requirements with others and clarify that instructions have been understood
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria, and foundation skills of this unit, including evidence of the ability to:

identify the communication requirements for a work activity and assign roles to others to fulfil those requirements

select appropriate communication method for relevant audience and according to organisational requirements

articulate to others their roles in fulfilling the communication requirements and negotiate roles in response to feedback

present and convey information to others in a way that they can understand and demonstrate that the needs of all recipients, including those from diverse backgrounds have been considered

demonstrate problem solving techniques to negotiate and resolve communication challenges

evaluate the communication process and identify areas for improvement, reporting to relevant supervisors as required.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

legislative requirements relevant to workplace communication

organisational requirements relevant to workplace communication (including digital form):

policies and protocols

codes of conduct

organisational reputation and culture

techniques to resolve communication challenges

methods and techniques to participate in workplace discussions, including active listening, questioning and providing feedback

key principles of cross-cultural communication and communication with individuals with special needs or disabilities

presentation methods to present and convey workplace information or instructions:

formal presentation using visual aids and prompts

informal team meeting or instructional briefing

written work instruction for a process or procedure

communication methods suited to audience and workplace requirement:

verbal means: telephones, mobiles, video conference

written means: emails, SMS, social media

communication challenges relevant to performance evidence:

conflicts with clients or team members

potential risks or safety hazards

unethical or inappropriate communication

use of visual prompts and presentations

communication that falls outside of workplace policy

key relevant features of:

different communication styles

different communication methods

cross cultural communication techniques.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Use interpersonal skills to build relationships with team members and clients and facilitate respectful interaction 
Facilitate respectful communication amongst others, considering the needs of those from diverse backgrounds 
Use problem solving and decisionmaking skills to resolve any communication challenges 
Obtain confirmation on outcomes of communication challenges to ensure issues have been resolved 
Ensure all communication is consistent with legislative and organisational requirements 
Provide performance feedback and additional support to others when required 
Seek feedback and assistance from others to improve own communication techniques 
Collate and report any important information and unresolved issues to relevant superiors 
Identify work activities requiring communication 
Establish communication requirements for identified work activities 
Identify communication roles for self and others to complete activity 
Seek assistance or clarification regarding communication objectives as required 
Select appropriate method of communicating information internally and externally based on organisational requirements 
Use appropriate presentation methods to communicate information or instruction based on the requirements of audience 
Use appropriate method of communicationto communicate information or instruction based on the requirements of audience 
2.3 Negotiate expected work requirements with others and clarify that instructions have been understood 

Forms

Assessment Cover Sheet

BSBXCM401 - Apply communication strategies in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBXCM401 - Apply communication strategies in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: